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Frequently Asked Questions
Do you have any outlets?
No, we don’t have any branches yet!
Are Aurem Pakistan fragrances original or replicas?
Aurem Pakistan fragrances are expertly crafted, inspired by international favorites, but not replicas.
What is your Refund / Exchange Policy?
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Purchase through gift cards.
- Items bought during a sale or discount.
- Limited Edition Items
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and the amount will be automatically credited to your bank account.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Why should I choose Aurem Pakistan?
Aurem Pakistan offers a unique blend of quality, affordability, and style.
Our products are inspired by international bestsellers and crafted with premium ingredients, it is priced for accessibility.
What is the concentration of perfume oil in Aurem Pakistan fragrances?
Aurem Pakistan fragrances have a 35% perfume oil concentration, ensuring long-lasting scents.
How long does shipping take?
Shipping typically takes 3-4 business days within Karachi and 5-6 business days across Pakistan.
Are Aurem Pakistan fragrances suitable for sensitive skin?
Aurem Pakistan fragrances are crafted with premium ingredients, but sensitive skin may react differently. Patch test recommended.
Do Aurem Pakistan perfumes contain alcohol?
Yes, our perfumes contain a certain amount of ethanol, which is a common ingredient in perfumery. However, the alcohol content is within safe limits and compliant with international standards.
Are Aurem Pakistan perfumes suitable for prayer (Namaz)?
Yes, our perfumes contain ethanol, a common ingredient in perfumery. However, please note that Islamic scholars agree that alcohol used in perfumes, medicines, and other useful applications is permissible, as the prohibition in Islam applies specifically to the consumption of intoxicating liquors (khamr) resulting from fermentation.
